Return Policy

Thank you for shopping at www.medirilixenterprises.com.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our Return and Exchange Policy.

The following terms are applicable for any products that you purchased from us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to MEDIRILIX ENTERPRISES, located at:
Second Floor, Plot No. 2, Vikas Kunj, Uttam Nagar, New Delhi, West Delhi, 110059, Delhi, India.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from www.medirilixenterprises.com .
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

General Return Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it or credit your account. You may be eligible for a refund or exchange, subject to the terms below.

Products purchased from physical stores cannot be returned. All eligible items purchased through our website may be returned if the conditions outlined in this policy are met.

Returned items must be shipped back according to the instructions provided by us.

We will send a return shipping label to return the item.

Refund Policy

To be eligible for a refund, you must return the product within 30 days of purchase. If the product is damaged in any way or if the return request is initiated after 30 days, you will not be eligible for a refund.

To qualify for a refund, the following conditions must be met:

The product has not been used or damaged.
The product includes the original receipt or proof of purchase.

If the product you received is defective or of poor quality (excluding products covered directly under a manufacturer's warranty), please notify us as soon as reasonably possible after discovering the issue.

Once we receive your returned product, our team will inspect it and process your refund. The refund will be issued to the original payment method used during the purchase.

Exchange Policy

We aim to ensure customer satisfaction with every purchase. If you need to exchange an item, you may do so within 30 days of delivery, subject to the following terms:

1. Free Returns for Domestic and USA Orders

All domestic orders (within the same country as the shipping origin) and USA orders qualify for free returns.
Our company will bear the shipping cost of the exchanged product.

2. International Orders (Outside the USA)

For international orders outside the USA, the company will only bear the cost related to defective products.
Return and exchange shipping charges must be paid by the buyer due to the high cost of international shipping.

We appreciate your understanding and are committed to providing the best service to all our customers. If you have any questions or concerns, please contact our customer service team.

How to Initiate a Return

If you wish to request a return, refund, or exchange, or if you have any questions, please contact us through:

Email: medirilixenterprises@gmail.com

You will receive updates regarding your return status through the email address provided to us.